Frequently Asked Questions
Everything you need to know about shopping with SEP Textiles, from shipping to fabric quality.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I am choosing the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own or a similar garment you already own for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Where does SEP Textiles source its fabrics?
We are committed to quality and sustainability. Our textiles are ethically sourced from certified seasonal suppliers, focusing on premium natural fibers and durable synthetic blends designed for longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my garments to make them last?
To preserve the quality of our textiles, we recommend washing in cold water on a gentle cycle and air drying whenever possible. Specific care instructions are located on the inner label of every garment.